Refund policy
At DuroMax Power, we want you to be happy and satisfied with your purchase. Our return policy gives you 45 days from the day you receive your purchase, to either exchange, receive store credit, or get a refund. All you have to do is ship the product back to us.
Return Policy
Your item must be in new, unused condition, and with the original packaging. A Return Merchandise Authorization (RMA) must be obtained for all returns
A few exceptions:
• Power Equipment (products that use gas and oil) – Power Equipment products are not eligible for return once it has been oiled or gassed. Once oiled or gassed it cannot be shipped by law. DuroMax Power will help facilitate the repair of the product. It needs to be taken to an authorized service center for any repairs or technical assistance, which may be covered under warranty. There are no exceptions to this rule.
• Clearance Items are final sale and cannot be returned.
• Scratch and Dent Items are final sale and cannot be returned.
• Special Order / Built to Order items will have a 35% restocking fee.
• Customized Products cannot be returned....